The original invoice and valid ID are required for all exchanges and returns. We reserve the right to deny any return.
7-Days Exchange Period
Exchange your item anytime within 7 days of the original purchase as long as the following conditions are met:
7-Day Refund Period
- Items are unused.
- Items with seals have not been broken.
- Items include all original packaging materials.
Returnable Items can be returned for a refund within 7 days of original purchase day as long as payment was made via a debit card online or bank deposit/transfer. A request for refund must be made online within 3 days of receiving an item. Item must be returned to Master Kids within 7 days of requesting a refund. Master Kids will refund the requested amount less delivery cost only to the customers’ bank account in Nigeria within 5 business days of the customer returning the item.
Wrong Items Delivered
Master Kids will take full responsibility of wrong items delivered and the cost of sending the item back to us and returning the item back to the customer.
Clearance items or are not eligible for refunds or exchanges. The word ‘CLEARANCE’ or 'SALE' is indicated in the title of such items on masterkids.com.ng website.